The guys truly made my day a very good one! Such polite and respectful young men and very patient with an old lady who asks lots of questions!They worked hard to ensure all was exactly the way it should be then took the time to clean up leaving no trace of them being here! I am very happy with my new unit which runs like a charm and is very quiet. I highly recommend Connell's and this is the second time I have used them for installation of a new unit and thermostat. I wouldn't think of calling anyone else!!